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Legal

Refund Policy

Not satisfied with our services? Ask within 14 days of a payment and we'll refund it in full.

Effective date: November 10, 2026

In short

  • 14-day satisfaction refund on every plan
  • Full refund of the payment, to your original payment method
  • Confirmed by email within 2 business days

01Our satisfaction guarantee

Talvexio LLC (“Talvexio”, “we”, “us”) wants every customer to be happy with our software. If you're not satisfied with our services, you can ask for a refund.

This policy covers every paid plan, including Basic, Growth and Premium, and custom plans unless your written agreement with us says otherwise.

02When you can ask for a refund

You can ask for a refund within 14 days of the date of the payment you want refunded. This applies to your first payment and to each monthly renewal.

You don't need to prove anything was wrong. Telling us what didn't work is optional, but it helps us improve.

03How to ask for a refund

Email sharia.sarker@talvexio.com or use our contact form, and include:

  • your company name;
  • the email address on your account;
  • the plan, and the date and amount of the payment; and
  • optionally, what didn't work for you.

05What happens to your plan

When we refund a payment, the plan it paid for is cancelled and access ends on the date of the refund. If you'd rather move to a different plan instead, tell us and we'll switch you.

06Cancelling without a refund

You can cancel at any time to stop your next renewal. You keep access until the end of the period you've already paid for. Cancelling on its own doesn't refund the current period. If you want a refund as well, ask within 14 days of that payment.

07Exceptions

We may decline a refund if:

  • the account was used in breach of our Terms of Service, for example to send spam or for other unlawful use; or
  • the same business asks for refunds repeatedly in a way that suggests the policy is being misused.

Requests made more than 14 days after a payment are reviewed case by case. Where the law gives you a right to a refund, this policy doesn't limit it.

08Payment disputes

If something looks wrong with a charge, please contact us first. We can usually sort it out faster than a card dispute or chargeback, and we'll refund any charge made in error.

09Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows the latest version. Changes don't affect refund requests for payments made before the change.

10Contact

For refunds or questions about this policy, contact us: